Privacy Policy

Who we are:
VELVET RIDE Car Washing & Cleaning (“we”, “us”, “our”) — Dubai, UAE.
Website: www.velvetridecleaning.com
• Email: info@velvetridecleaning.com
• WhatsApp: +971 58 590 9770

Information we collect :
• Contact & booking: name, phone/WhatsApp, email, area/community, address notes, vehicle/home info, preferred time.
• Payments: amount, status, method (processed by third-party gateways—no full card data stored on our servers).
• Service media: photos/videos of the vehicle/property (quality control, before/after).
• Technical: device, browser, cookies, analytics (e.g., Google Analytics), marketing pixels (e.g., Meta).
• Communications: WhatsApp messages, emails, forms.

Why we collect it (lawful bases):
• Provide services & support (contract performance).
• Quotes, scheduling, reminders, aftercare (legitimate interests).
• Payments, invoicing, compliance (legal obligation).
• Marketing with consent (you can opt out anytime).
• Security, fraud prevention (legitimate interests).